CIS 336 Disney’s ITIL® Journey

Strayer CIS 336 Enterprise Architecture, Case Study 1, Disney’s ITIL® Journey, Graded A, 4 pages, 679 words.
The Information Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing IT infrastructure, development, and operations. ITIL offers eight sets of management procedures: service delivery, service support, service management, ICT infrastructure management, software asset management, business perspective, security management, and application management.
Write a two to four (2-4) page paper in which you:
1. Describe the reasons for Disney’s adoption of ITIL.
2. Examine the results that were attained by Disney.
3. Compare and contrast ITIL, Committee of Sponsoring Organizations of the Treadway Commission (COSO), and Control Objectives for Information and Related Technology (COBIT) frameworks with regard to whether Disney would have attained the same results with the COSO or COBIT framework.
4. Examine how Disney implemented auditing and compliance in its enterprise architecture.
5. Use at least three (3) quality resources in this assignment.

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Discussion one:

Compare the project evaluation and review technique (PERT), the critical path method (CPM), and the Gantt chart. Determine whether projects should apply all three approaches or only when called upon to assess risk on an ongoing project. Support your rationale. In comparing the PERT, CPM and Gantt charts it is clear they all service their own unique functions in reporting something that is of relative importance to the completion of any project and these charts are a way of visualizing their progress. I believe the use of all of these techniques are essential to the success of the project. The PERT chart presents the project as a graphic illustration of a network diagram and it contains circles or rectangles that represent events or milestones. Arrows are used to identify the sequence of tasks and without completion the next task cannot begin as they are called dependent of serial tasks. The PERT chart is more detailed that a Gantt chart and is sometimes preferred over it. The CPM is similar to PERT but it highlights critical tasks to maintaining the schedule and those that are not; it also identifies relationships between costs and the project completion. The Gantt chart is perhaps more visually understandable to stakeholders as it shows activities displayed against time and are represented as a bar with start date, duration and end date of the task. A well prepared project manager would take the time to make use of all these techniques to secure a high success rate ofthe completion of a project and remain fully aware where it is falling behind with enough time to make corrections and adjustments to inform those that matter most; the stakeholders.

Discussion two:

Examine the activities in the Systems Development Life Cycle (SDLC). Select the activities that you believe to be the most critical for the success of a project that is developed using SDLC. Support your position. When looking at the phases of the Systems Development Life Cycle, there are three phases that I feel are more important than the others and they are: initiation and feasibility, verification, and maintenance and review. Initiation and feasibility has to be the most important, in my opinion. This phase sets the tone for the entire project and it’s development into implementation. Ideas are presented and it is determined if a project is even doable in the first place. I find that feasibility is very important because too many projects I’ve seen have been attempted and ultimately failed because feasibility wasn’t considered when it came to recognizing access to resources and technology. The phases between initiation and feasibility and verification are also important, but after feasibility, I feel verification is the next most important phase. How else can you measure the results of a project and determine if it’s true purpose is being met if you don’t verify it? Verification is the best way of determining if a project is functioning as it should or if changes need to be made. After verification has been completed, maintenance and review has to be the next most important phase. The project was initiated for a reason, once the project has been successfully completed, continuing to maintain the project and reviewing its performance are very important as any good business should be constantly looking to improve their standing in the market. Maintaining an excellent product or service while constantly reviewing its performance gives them that chance to improve.

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